Made just for you
Every Merch.link item is printed to order for the artist's store. Because of that, we can't accept returns or exchanges for change of mind, size, or color. Please check the size chart before ordering.
If something's wrong, we'll make it right
If your item arrives misprinted, defective, or damaged, or you received the wrong item or size, contact us within 30 days of delivery. Include your order number and photos of the item and its label. We'll send a free replacement, or refund that item if you prefer.
Lost or late packages
- Every order page shows tracking once your order ships.
- If tracking says delivered but you don't have it, contact us within 30 days and we'll work with the carrier.
- If the shipping address was entered incorrectly, we can reship once the corrected address is confirmed. A new shipping charge may apply.
Cancellations
Orders go to print quickly. If you need to cancel, contact us right away. We can cancel and fully refund any order that hasn't started printing. Once printing has started, the order can't be cancelled.
Refunds
Approved refunds go back to your original payment method. They usually appear within 5–10 business days.
Shipping area
We currently ship within the 50 US states and Washington, DC only.
How to reach us
Use “Get help with this order” on your order page, the form at merch.link/contact, or email support@merch.link. We aim to reply within 1–2 business days.